This is the job description for the job I mentioned last week as promised. Keep in mind that this is a foot in the door. You can make of it what you want or move on to something better after gaining some experience. There are some people that have been on this contract job for 10 years. I've been here for two.
-----Original Message----- Subject: Vacancy Position Description
Here is the requirements for the Junior Tech position that I will be interviewing. If you know anyone that might meet these requirements, have them send me a resume. Thanks
Provide training to customers on application software use. Documentation, hardware and software configuration, work processes, problem resolutions, and other technical matters. Provide operating systems, network, internet, dial-in, networking, and applications software-troubleshooting support to staff and customers. Hardware troubleshooting or repair is required. Installation and configuration of personal computers and peripherals including operating systems, hardware and software to attach workstations to a Local Area Network. Will interact with all levels of customers and provide answers to questions in a professional manner. Exercise independent judgment in making decisions to resolve customers' issues. Should be familiar with industry standard desktop software packages. Other duties as needed and/or assigned. Requires two years of work experience in the field of hardware/software operations including at least one year of concentrated hands-on experience in the specific discipline's) of IT. Requires experience with Microsoft products, Windows XP. Requires thorough understanding of computer platforms and desktop operating system's). Knowledge of primary protocols. Experience in installation, configuration, and troubleshooting of personal computers and peripherals including operating systems, hardware/software to attach workstations to the network, various approved desktop applications, email client software, internet access tools, and remote access software for remote node and remote control applications. Skilled in solving a variety of problems. Excellent verbal and written communication skills and the ability to communicate and interact with all levels of employees and staff. Must demonstrate ability to work independently and be resourceful. This position may require a criminal background check, fingerprinting, and completion of the required government security form.
Mike Kuchinsky Technical Support Manager/Task Leader 816-823-2960